Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Liisa Lähteenmäki
very good, it fits my big head
Gloria Ramirez
Well sits. Pleasant lining, glitters like in the photos of the store. I’m happy.
Lou Michel
Parfait <3
Анжела Жгилёвa
Cool Panama, threads do not stick out, the quality is good.
Laura Vidal
Perfect, it’s identical to the photo and I hardly take anything to get there, plus it’s reversible, I love it.
Максим Цыганков
Super Panama. No worse than the Beneton.
Theresa Montgomery
Nothing bad to say. Fast shipping, attentive store and product equal to the image.
Инга Ермолинa
Recommend delivery 2,5 weeks to Vladivostok
Chloé Roussel
Compliant! I tried it but I have an Afro so rendering not top it’s worse
Петро Зощенко
As it turned out, a very beautiful Panama. It is two-sided, on one side lacquered, on the other-cotton. The seams are even, the threads do not stick out, it looks very stylish. The patent side will surely be comfortable to wear in the rain The only negative-it’s huge on me, does not fit the head at all, and does not tighten anywhere… but I will wear, thanks to the store;) The goods came for 3 weeks somewhere. First tracked, then no.
Юрій Винниченко
Panama is not bad, but the glue is quite thin, but you will already lie down and they will not go anywhere, but they are not particularly visible, I recommend, looks stylish;)
Robin Pauwels
Very happy, the product and better than in real life, quality/price remarkable. Highly recommend, fast delivery
Adrien Collin
Nice quality, quite flexible and reversible
Timothy Fisher
J’ai Adorée