Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rosa María Vidal
Fast shipping and very good quality cap
Феликс Гаврилов
The hat is very good, the material is similar to acrylic. Pleasant, not pricked. Stretches well, quite warm, but not hot. Just for autumn-a warm winter. Came in 2,5 weeks
Вадим Тимофеев
Ordered 01.10, came to Krasnoyarsk 28.10, very cool))
Зина Ермаковa
So-So hat (to be honest). I thought she ‘d be more free. On my not large head, the cap sat tight. On the daughter of 4 years she sat well. From the cap, the head shakes-I do not understand, Toli because of the synthetic composition, she’s rubbing my head like that. The hat came quite quickly, so 4 *
Наталя Авраменко
I denied the hat. Yakism-Super! M ‘yaka and priemna on the dotik! At Kiev came for 20 days.
Рoмaна Довженко
Hat top! Came of course a little lighter than I expected, but she is super for this money. And came to Riga in just 2 weeks
Олексій Жердев
The color is slightly different and prickly (and such in principle is normal
Яна Герасимовa
Nice caps! In the store for such a price you will not find
Надежда Волковa
In the photo it looks darker than in the life and in life it has a bright chvet
Георгий Орлов
Delivery is fast, but the quality is not pleased
Анна Баданинa
Cool cap, soft, nice color, but a little different from the picture
Софья Кац
Good, dense hat. Stretches on a large head well. Come in vacuum bag. For its price 220r excellent
Наталья Плотниковa
Color does not match. More orange.
Эдгар Максимов
She’s nice, but still on a small head
Terry Berry
Great hat.
Данил Юшков
Cap, to be honest, on ejection! The fabric is norms, but it is very small in size, and is sewn so screaming that whatever twist it is, it’s ugly. Also, this seam on the gate. In general, if it were slightly different to sew it, then the hat would be bright. And so 3 points. Wear at the cottage, if only
Алина Ошуковa
Quality is excellent