Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Алёна Жигановa
Very good hat! The quality is excellent. Thank you store!!!!!
Рената Савинa
Quality at altitude! I order the second time. For the first time I ordered one only a cap with a visor, Black last year. In winter it was warm and comfortable. This time I decided to order a gray kit. The iron immediately removed.
Miriam Carrasco
super caliente. muy chulo
Гена Цивилёв
Stunning goods, ordered her husband as a gift Pleasant for Kodi manishka, warm and beautiful Thank you, I liked it. Order boldly
Ирина Уваровa
OK OK
Григорий Щуров
Everything is OK but big, delivery is fast, you can wear it.
Miguel Mejía
As in description and excellent quality
Мирон Новиков
Ordered on October 25 came on November 13. The goods are satisfied. Size 59. Came up.
Зина Уткинa
Everything is OK, I did not communicate with the store
Оксана Михайловa
Product corresponds to the store’s description I recommend
Ирина Богдановa
Delivery to Russia, Bashkortostan-18 days! The cap on my Middle Head is bolshevata, deep! I do not know what it is necessary to have “Kachan”, so that the product was right! “So-so” shapchonka!
Weronika Kubiak
super polecam
Зоряна Бублик
Yakysniy goods. Recommend. Came in for 2 weeks.
Robert Fields
received the package yesterday & the item is in excellent condition & the hat fits nicely. Thanks store very highly recommended.
Пётр Савельев
All OK
Ryan Robinson
Quality is good. Thank you.