Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Emil Krupa
very nice, all as dewcribed, I recommend
Арина Шнайдер
Well, here’s the hat, almost 4 months of waiting. In general, the goods are good, not without heat, of course. You can wear, I hope that these animal creases from folding will straighten up. There is no smell, there is an elastic band, but how it is imperceptibly worn I do not know, therefore, for me it is an unnecessary function. Hat on the circumference of the head 55-56 cm, I approached. I recommend to buy. The fourth for heat and creases and long delivery.
Jose Gutierrez
Complete disappointment in the store. To my messages answers emoticons just puts emoticons. I ordered the first order from this seller and came in a bubble in the packing ball, and now in the usual package all twisted and crumpled
Геннадий Завьялов
панама супер! рекомендую!
Ярослав Попов
Доставка до Красной Поляны (Сочи) 1 месяц. Трек отслеживался. Упаковано хорошо! Шляпка тоже нормальная, но на мою голову (обхват головы 55 см) маловата.
Рycлана Беленко
Only recently came from the sea. My hat everyone liked, a few people told me about it themselves. I was comfortable with her. Fields wide face does not burn the sun. Thank you for the wonderful thing.
Андрій Зощенко
Класний капелюх. Дякую.
Давыд Голанов
Упаковано средне, мятая пришла, на полях дырочка, бантик не аккуратно подшит. Но в целом довольна
Екатерина Зиминa
The hat is wonderful, fully corresponds to the claimed, the field is широкие-15 SM, the head size 55 cm went well, you can also on a larger size. Seller recommend.