Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Давыд Петров
For a photo shoot-OK. But I can not wear it in ordinary life, TC inside the edge is uneven processed, cut off.
Назар Базовкин
Very cool hat! Qualitatively stitched, everything is smooth, without threads and jambs. Wool in the composition is definitely there. I went to Moscow in about 3 weeks, even a little less. On the side 58 cm village Butt, on the big is unlikely to stretch. I will definitely grow up, cool
Тимофей Андреев
The hat came crumpled, I’ll try to straighten it, but not sure .. sorry .. the quality of the fabric is good dense. The shiny thing on the elastic band is removable. Came quickly, less than three weeks.
Яна Ждановa
Excellent hat, quality. But during the transport it was flattened and there were creases, which I can not remove anything, already steamed and ironed, unfortunately it is not possible to wear this .. Therefore, it would be better for the store to wrap it in a vacuum. I’ll put a dispute to see what the seller will answer
Полина Макаровa
For myself, I chose the color of khaki. The hat is adjustable in size with the help of strings inside. Slightly stuck out the thread, but it’s not critical. The only negative, a golden thing with a rubber band (decoration on the hat) is not attached and just put on top. Sometimes moves higher than necessary. I think either fix a couple of stitches, or put on glue. The hat was very well packed in a sealed air bag. Inside the hat was also a small air bag. Came without creases. And very quickly-about 2 weeks to the Stavropol territory I’m happy with the purchase. I will wear it with pleasure. More my Reviews and Product links can find from me In Instagram: sonkasergeevna In Telegram: sonkasergeevna
Олег Казаков
The quality is terrible, it looks very cheap. The seams are inaccurate, and it is very eye-catching. On the one hand, the same dark strip that is not washed… Money to the wind, I will not wear it… My first disappointment on Ali (((The only plus is quickly sent, and quickly came, up to SPB less than 2 weeks. But it’s not easier.
Полина Любушкинa
A beautiful hat, keeps on the head quite tightly, I hope from the wind will not leave. Came in two weeks. Was packed in an air bag and inside lay also an air bag, did not crumple
Devansh Rodrigues
Exactly what I wanted! And I love that it’s adjustable as well, with the wind outside surely need to fit it more to the head. Thank you for my amazing hat. It came very quick as well and didn’t lose the form at all.
Глеб Овчинников
Chic hat is amazing quality! Very neatly packed, came in three weeks! Recommend
Анна Лаврентьевa
Unfortunately, I have to leave this assessment, because I can hardly wear this hat, I was unlucky, like a lot of people here, she got a crush 🙁 although it was well packed, came in less than 2 weeks. Did not hold the height of the inner substrate, the photo shows well
Лидия Цивилёвa
Perfectly packed, everything came intact
Виктория Зиминa
I ordered two hats in different colors. For their money they are super 🙂 The fields are tough, as if inside the cardboard, but it even looks better, smooth. Came perfectly packed, did not crumple, the store sent quickly, reached 2 weeks)
Кира Андреевa
The hat is cool, I’m happy! Only I was paying for fast delivery in vain! The goods came for a week later than promised!
Алексей Захаров
Pleasant hat, neatly packed) slightly bent fields and seam along the inner edge are rough, but for such a price, I think that these are trifles)
Анфиса Харитоновa
Ordered 11.11 at a discount. Delivered to my city 16.11. The quality of the hat is just super! The truth is too big for me, but it’s okay! I advise everyone!!!
Justyna Marciniak
Delivery in 13 days. well secured shipment. Beautiful recommend