Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nicole Phillips
Excellent packaging to keep the hat in shape. Top of the hat is hard and sturdy whilst the material of the brim is softer, can model the shape to your preference. The long wait is worthwhile. Loving it!
Анна Семёновa
Super!!! Packing is very high quality!
Isabel Castillo
Drink nothing exaggerated. Very nice
Наталья Юдинa
In general, the hat itself is not bad. The only thing that should be confused is the presence in it of some frame of (most likely) plastic. The material, tight frame is not bad. The four of you deserve it. I apologize for the poor quality of the photos. Hardly it suits me)
Anna Jacobs
After receiving parcel (took a while, understandably) it was damaged and so was the hat. I fixed it with steam what was recommended by store, and got compensation for my trouble. Good seller. Thanks again
Алексей Ульянов
The hat came whole, in good packaging. Heavy enough, but it’s even good, it will not blow off the wind. Peter was about three weeks away. The size is the same. I’m happy.
רותי איינשטיין
Comments redundant!!! Just a chic hat!!! Domestic all from it is delighted! Packed perfectly, fast delivery, catch up just not to what. I recommend the goods and the store!.
Iván Iglesias
Fast shipping. I arrive in 12 days. The hat comes very well protected in a box and inside it in a bag with air (received in perfect conditions). Excellent quality and construction. Sizes are a little fair. My advice is, if you have a 58, you better order the 59 and if you have the 60, better order 61. The store includes two size adapters in the package if needed (a good detail) shop recommended 100%
Jack Herrera
I get perfect to Lima – Peru, in less time, if you have instagram queries @ carlii_vr
Леонид Попов
Hat Super! Excellent quality and very good packing. I got to Peter in two weeks. Seller Thank you!
Margaret Edwards
Large in the volume of the head 57 cm Very tight, well packed
Lucie Lopez
Received quickly and very well protected. The hat was accompanied by two size reducers .. The size is perfectly what I ordered. The height is 13 cm (not 11 as a brand in the ad.