Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Альбина Гавриловa
хорошая понамка, ткань очень плотная, рекомендую!
Ева Наумовa
Классная
Георгий Шаповалов
Хорошая панамка, плотная, нитки не торчат, белая сторона не просвечивает.
Евгения Григорьевa
Панама отличная, но доставка в Краснодар заняла целых два месяца.
Maria Wieczorek
fajny zgodny z opisem
Любомира Бублик
Панама отличного качества, плотная, можно осенью носить. Хороший размер, на среднюю голову взрослого человека. В Украину пришла за месяц на Укрпочту.
Elżbieta Kołodziej
Cap came in good condition little other than the picture, standby time was enough long but otherwise cool
Encarnación Romero
That one as in the product image, is of good quality and I am delighted
Anita Mazur
lovely, good made
Віктор Жердев
Fast delivery to Ukraine 20 days (Kharkov). Took it in the new mail. The quality is good, the seams are even. No smell. Seller recommend. Thank you.
Вадим Яшин
Very good two-sided Panama, pleasant to the touch fabric, smooth seams
Yolanda Nieto
Fabric quality is good, it came to me within the month I asked, it came well without stains and it wasn’t broken or anything like that so I highly recommend it.
Анастасія Жердев
Panama has come to finish shvidko (~ 2 types), the theft of the night, kananina prieemna on the dotik, bavovna. Rosemir trochi Maly
Eduardo Fuentes
Beautiful and excellent quality
Diogo Machado
Very good, excellent quality. But long time, over 2 months to arrive
Юрій Винниченко
Excellent quality, thick, pleasant to feel cotton. The seams are even, no threads stick out. Sits just, but some may not be enough. I arrived in Kiev in 11 days. Good quality; thick, nice cotton fabric. Seals are smooth, there are no threads protruding out. Panama fits well, but for some it may be small, better check the size before buying. The delivery to Kiev took only 11 days.
Слава Щукинa
Good hat
Снежана Зиминa
Brown straight Brown, not redhead as in the photo. On the head of 59 cm is bad. This is the parcel record with Ali, 7 days went
Ágatha Santiago
Fit right in the head, yielded enough photos…
Давыд Кац
Thank you so much! It came very quickly (in 10 days), Panama quality, very cool