Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Альберт Макаров
The hat came quickly. Size S. The hat is worn on the back of the head, if the wind blows, it will blow immediately) came quickly! Not crumpled. From below is not a smooth seam.
Юрий Соколов
The parcel came quickly! Happy! Corresponds to the description! Recommend!
Анастасия Журавлёвa
Delivery to Kazan 3 put on. I bought for 364₽ very satisfied (the price corresponds to the quality). Packing is intact.
Александра Ермолинa
Cool hat
María Mercedes Medina
The hat is excellent, well done. Was sent in an inflatable package, integrity preserved perfectly. The only thing, for a very long time sent the store and went to Barcelona for almost a month.
Жанна Буркавцовa
Very good hat, took for photo sessions. Everything is super, happy. But for everyday wear I do not advise
Евгения Дьячковa
Beautiful, but very light, the slightest wind and it blows off the head, for a photo shoot fire
Глеб Мельник
I’m delighted with the packaging! Came in an inflatable package, the hat did not crumple at all! Definitely recommend! To Samara reached 3 weeks)
Александра Никитинa
The hat came without a strap 🙁 among the same hats it was a decisive criterion of choice. The package was not opened, the store so sent. Packed well. The hat itself is quality. To Moscow was about 3 weeks.
Светлана Уваровa
Hat fire I like, everything came intact and safe
Евгения Хариновa
The hat was defective, the edge of the curve and does not straighten, in a different color everything is fine
Валерия Назаровa
Fast delivery, accurate description. It was packed in an air bag, also in a transparent bag, separately straps, inside another balloon. Very satisfied with the packing and delivery, nothing was damaged! Definitely recommend!
Артём Жгилёв
The hat is just a class for such money a gift simply. Came not crumpled in a special case.
Loane Chevalier
Well protect, thank you
Danuta Pietrzak
Recommend. Hat is slap-up. Was very well protected. Fast shipping.
Judith Mason
Very well packed! Good quality. Recommend 🙂