Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of snapwize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Алина Базовкинa
The order came pretty fast. In general, the hat fully corresponds to the description. Felt, inside covered with satin. My husband liked it. Thanks to the store. Completely satisfied.
Eliška Zelenka
Excelent fedora hat delivered without any damage, because of responsible packaging. Complies with the add. Size, material, colour, shape – all OK. Ordered a hard derby bowler with the same vendor, but that one arrived in the poorest condition you can imagine. Worth for opening a dispute only. This one is worth any penny. You surely cannot expect an USD 500 hat, but for say USD 20 a good hat will be dispatched to you. Recommend the goods as well as the vendor. Go on treating your customers in the fedora hat way. You’ll surely beat your competitors
Douglas Lynch
Iam very happy thank you
Brittany Rogers
Hat’s quality is very good. Will buy again soon.
Luana Carvalho
The hat came a little wrinkled, but nothing serious to fix
Vinícius Azevedo
Chapeu muito bonito. Chegou depois de longa espera , mas problemas de correio. Estou satisfeito.
Adela Szewczyk
świetny kapelusz, produkt zgodny z opisem. Szybka dostawa
Анастасия Захаровa
The hat has come in a safety bag with a so-called air pillow inside but unfortunately it didn’t protect the hat from crimping. I’m very dissapointed
Juan José Cano
Good packing. Fast shipping. Quality acceptable for the price. Nice. Fedora model.
Вадим Галкин
The hat is made, looks and delivered exactly as in the description. There’s no deception. Inside, the light lining is closed with polyethylene, so as not to get dirty. The only thing that did not like: I wear hats 55-56, the hat ordered 56 and it’s a little small.
Михаил Панов
The hat is wonderful, nowhere particularly bent, the size was just a miracle Thank you very much!!
Оксана Щёголевa
The goods are good sorry that the litter. Has been going on 30 days
Helen Ortiz
Good.
Анфиса Наумовa
Where to start? Material: Felt and very high quality. I’m delighted. Color: dark brown. Exactly same as the picture The width of the field is 6,5 cm. The size of the hat is 56 size. In general, the hat is cool, damn cool. Its price is worth. And yes, if you look for a hat, then you will get hats for 600-700 rubles, but I assure you those hats are not worth their price, but this one is worth it. By the way, from hats in the 60 s almost does not differ. In general, take it, you will not regret))